Contact Us First
Please contact us on +61 430 428 822 or via WhatsApp before returning anything, so we can confirm the process and the return address for your order.
Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, let us know as soon as possible and include photos where you can. We will arrange a replacement or refund.
Change of Mind
For hygiene reasons, beauty and personal care products that have been opened or used may not be able to be returned. Unopened items in original condition may be eligible for return — please ask us before sending anything back.
Refunds
Approved refunds are issued to the original payment method once the return has been received and reviewed. Processing times depend on your payment provider.
Return Shipping
Where a return is due to an error on our side, we cover the return cost. For other approved returns, return shipping is generally the customer's responsibility.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer law.
Questions about this policy? Our team is happy to help.
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